• Telephone Answering Service in UK for Medium & Large Organisations

  • Bespoke, flexible, responsive, multi-lingual, international

  • Outsourced customer care solutions: phone answering, email response, social media communications

  • Excellent 24/7 Answering Service for enhanced customer satisfaction

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The Customer Communication Experts

We support thousands of clients with our outstanding
telephone answering service.


Our Expertise

Some Of The
Services We Offer

At Frontline, we pride ourselves on offering a seamless customer service experience for you and your customers, delivering bespoke business telephone-answering services that are tailored to your organisation. Our focus is on refining the customer telephone answering service journey to ensure that each contact is an exceptional one. To achieve this, we offer a 24/7 answering service which allows us to provide an overly exceptional call handling service at any time of day.

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Call Handling

Expert call handling & escalation services for companies with complex customer communication needs.


Never miss a customer interaction again! We work across phone, email, mail, social media & website channels.


Standard & bespoke reporting to meet your information and business development needs.

Out of hours Telephone Answering Service

Working closely with each IT team, Frontline gets to know your business before delivering the ultimate service.

Telephone answering

Telephone Answering

In need of a specialist
Telephone Answering Service?

Frontline Communications is a UK business telephone-answering service that offers outstanding customer care 24 hours-a-day, seven days-a-week. Every day we help businesses stay better connected with their customers through fully tailored, flexible and responsive solutions.

Never miss a new lead or a chance to engage with customers
Call HandlingCall Handling
abouts us

About Us

Specialist UK Call Answering Service for Medium to Large Organisations

Since 1999, UK and international companies have been trusting Frontline to provide smart, efficient and professional telephone answering service. Using state-of-the-art technology, we guarantee every call for our call answering service is handled quickly and effectively. Wherever you are or however busy you might get, Frontline helps ensure clients always stay in contact with your company with the help of our call answering service. We’re proud of the strong relationships we’ve built up with our clients and that we’ve become a trusted extension of their business that deals with their telephone answering service. Our UK-based, highly trained customer communication experts use years of experience in providing efficient and responsive call-answering services to demonstrably enhance your customer relations. This means your customers are always greeted politely and professionally and have their needs handled responsively anywhere, anytime. 12 reasons to choose Frontline Communications for call handling service.

Constant communication

We are proud of the strong relationships we have built with our UK and international clients since 1999 and we continue to develop our telephone answering service in line with clients to service their needs and are a trusted extension of their business. Let us join you on the frontline of your business and support your customer engagement with one voice.

Call us now on +441489866630 and see what the communication experts can do for you and your call answering service needs.
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Key Facts

Our call handling service is unmatched and here is why.

call handling
Escalation ServicesEscalation Services

Call Handling

Need professional call handling and escalation services?

We specialise in bespoke call handling services for companies with complex communication needs, including supplier management and multi-lingual translation and interpretation services.

Our call handling service offers:

  • Out of hours call response and “triaging”
  • Emergency hotline and helpdesk call escalation services
  • A complete telephone answering service
customer services

Customer Service Outsourcing

Do your customers demand 24/7 customer service?

We provide end-to-end outsourced customer services operations tailored to your business needs, from multi-channel customer communications to order-taking, processing and CRM logging. At Frontline, we work to ensure that your company’s reputation is enhanced by each and every customer interaction.

  • 24/7, 365, multi-channel customer service
  • call answering, email response, social media communications
24/7 Customer Service24/7 Customer Service
abouts us

Virtual Reception Service

Frontline has built a solid reputation for employing and retaining great people. A family business with family values.

We are able to offer an on demand ‘overflow’ service or a dedicated fully outsourced reception service. This can be scaled to support the business needs and can grow as and when the company needs. Calls will be managed in virtual reception services, just as if our teams were in your office; taking messages, transferring calls or booking appointments. Our virtual reception services offer service offers a fully bespoke service, not an ‘off the shelf’ service – designed just for your business.

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our success story


Our Clients

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