"When we first moved to remote working, we transferred our landlines to our mobiles, but customers were consistently telling us that they were having a hard time getting through. Frontline had been handling our out-of-hours emergency repairs service for years,
Read More Our challenge One of our main focuses is to ensure that our customers are provided round the clock support even when the business is closed.
Read More As a relatively small council we receive few out of hours calls but each one is important to us and it is key that our provider delivers a service that ensures customers receive a seamless service. Shirley Woltman, Customer Service Manager
Read More Our Problem: As many IT services companies know it can be very expensive to provide support cover outside standard working hours. Our out of hours resource costs were very high compared to a low overall call volume.
Read More Our Problem: When the company first started, we no resource to dedicated to answering the phone full time . Issues like Holidays, sickness had been a headache.
Read More The company needed a round the clock centralised reactive maintenance helpdesk to allow the their staff to raise maintenance and break down issues as and when they occurred 24 x 7. It was imperative that the chosen provider would be able to gather the relevant information and action requests efficiently...
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