Frontline are experts in providing call and incident management for the property industry. Honed over many years of providing support to hundreds of thousands of properties nationwide.
Since 1999 we have developed our services to support a variety of businesses in the property sector, and beyond – councils, housing associations, property management companies, multi-site businesses and reactive maintenance services. Over this time, we have developed a processes and training in conjunction with some of the best professionals in the industry. In 2019 our dedicated team handled over 500,000 calls for the 800,000+ properties that our clients support.
We invest in best of breed technology and can offer our developed triage process to ensure that all requests are managed and that the correct outcomes are reached on every call. Should you require our team to work using your inhouse property / resident management software or to work with tools, we can assist.
Handling requests via calls, dashboards, automated alerts, SMS or livechat with our software partners we can even provide a self-service dashboard for tenants to help them self. We can also offer a network of approved specialist out of hours contractors.
“Right from the start Frontline has provided our company with a professional, effective and responsive service ensuring that our needs are met at all times. In a busy organisation like ours we can’t afford any down time. So when a maintenance issue occurs it’s nice to know that Frontline is there 24 x 7 to respond efficiently and immediately.” DHL