Missed calls = missed funerals. Waiting families go elsewhere.
Since 1999 our teams have been developing their skills and understanding what it takes to handle funeral calls with the sensitivity, care and personal attention that they deserve. We dedicated ourselves to learning and broadening our skills by engaging with funeral professional at every level. Our team spend time with Funeral Directors, Arrangers, Driver/Operatives, Embalmers and Crematorium Technicians... Our Funeral support team handle calls for over 500 funeral homes nationwide.
As a family business we understand the importance in supporting the traditions and values of the business.
At Frontline we appreciate that every business is different, and it is this that makes your service unique. Your reputation is everything. Over many years, in some cases, generations, the good name of your business has been underpinned by the quality of service you have provided your families. We commit to work with you to tailor make an Out of Hours Service that replicates and protects your customer service legacy.
When a funeral director shuts for the day they divert their branches phone to a unique number we provide. We provide all funeral directors with a unique number so we can provide a unique services such as answering in the funeral directors name, custom hold messages and providing relevant information about the funeral director for our team. As well as answering calls we can also respond to website/email enquiries so if you have a “Contact Us” form on your website you can send enquiries to specific inbox we provide so we can process the query. Whether the interaction is over the phone or via email, at Frontline we have a skills based routing system which allocates all tasks to staff. Some of the tasks that our system can allocate include; Calls, Emails, Facebook messages and Tweets on Twitter. Using this system we can ensure that only sector dedicated staff with knowledge of your company and the industry you are in, would handle all interactions with your customers.