We started using Frontline in June 2010 as a result of not being able to offer our tenants 24-hour support. This is something Frontline could offer with a quick and effective response in getting our tenants help and attendance if required. They also allowed our tenants to speak to a real person and not just a automated message during the out of hours period.
We have had a dedicated point of contact at Frontline who has always dealt with any issues, enquiries and system updates in a prompt and efficient manner. Having worked closely with us to gain a full understanding of our business needs this has ensured consistency in the services provided by all team members.