1. Frontline is a market-leading customer service and call handling specialist based in the UK.
  2. Frontline works 24/7, 365 days a year to deliver excellent customer service on behalf of market-leading UK and international companies.
  3. Frontline acts as an outsourced business partner for specialist companies with a commitment to superior customer service.
  4. Frontline serves your customers across multiple media and channels, providing fast and reliable enquiry, order-taking and communication services via phone, email, website and social media.
  5. Frontline partners with you to provide responsive and flexible multi-channel customer interactions, day and night.
  6. Frontline supports your brand and builds your business through reliable and secure customer communications tailored to your needs.
  7. Frontline helps you meet your customers’ service expectations, delivering fast, prompt and professional communications 24/7.
  8. Frontline offers a reliable and professional call answering, call handling and escalation service for time-sensitive and out-of-hours operations across critical sectors such as care, IT and maintenance services.
  9. Frontline provides expert call “triaging” and escalation for emergency helpdesk and hotline services in the UK and internationally, including multi-language translation.
  10. Frontline delivers excellent customer service through its unique in-house training programme, The Frontline Way.
  11. Frontline is customer-focused, responsive and flexible to your needs.
  12. Frontline invests in its staff, its innovative training programme and its state of the art technology to ensure you and your customers receive the very best call answering, call handling and outsourced customer services.

Pandemic Stats

During the pandemic our teams stepped up to the mark. Many, if not all, of our clients were considered ‘key workers’ and by default we assumed this categorisation too. The Frontline teams worked around the clock to enable remote working; every single member of the team managed to relocate within 48 hours of our making the decision to have the team work from home. The Frontline SMT then focused on making the office a safe environment for the team to work safely when they felt it was appropriate to return. During this time our team answered more calls; we received 76% more calls and emails than the previous month. We recruited 25 operators in the first few weeks of lockdown to support this growth. This enabled us to retain our grade of service and to deliver a consistent and quality first point of contact for our clients. We count ourselves incredibly lucky to have such a dedicated and driven team. Just another testament to the Frontline way, the culture and ethos of the business.

  • We are agile
  • We are bespoke
  • We are always on
  • We are Frontline

1 Acorn Business Park, Northarbour Rd,
Portsmouth, Hampshire, PO6 3TH

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