During the pandemic our teams stepped up to the mark. Many, if not all, of our clients were considered ‘key workers’ and by default we assumed this categorisation too. The Frontline teams worked around the clock to enable remote working; every single member of the team managed to relocate within 48 hours of our making the decision to have the team work from home. The Frontline SMT then focused on making the office a safe environment for the team to work safely when they felt it was appropriate to return. During this time our team answered more calls; we received 76% more calls and emails than the previous month. We recruited 25 operators in the first few weeks of lockdown to support this growth. This enabled us to retain our grade of service and to deliver a consistent and quality first point of contact for our clients. We count ourselves incredibly lucky to have such a dedicated and driven team. Just another testament to the Frontline way, the culture and ethos of the business.