In some sectors it is unacceptable to ever leave a caller waiting on the line or great them with only an answering machine.
Having worked for many years with clients in the care and counselling sectors, we understand how important it is to keep lines open 24 hours-a-day to support the communities who depend upon them.
Frontline’s Listening Ear service allows clients to extend their hotlines to our specialist teams if they ever become either inundated with abnormal call volumes or are seeking to keep their lines open on a 24/7/365 basis.
While our teams are not councillors, the Listening Ear service can support professional counsellors and counselling centres and give them the peace of mind that all calls will be answered.
Customer Care with a difference
The Listening Ear service is carefully regulated and entirely under the control of our clients, who develop and approve detailed scripts for our representatives to strictly follow.
We do not provide advice, our primary function is to provide a human connection: someone who will hear them out and direct them to a qualified counsellor, which often serves as a considerable comfort.
At Frontline, we work with the conviction that each caller plays a vital role in supporting both our own business and that of our client. So we take great pride in what we do, and look forward to the opportunity to help your business grow.