IT Services

IT Services Provided by Frontline

With a dedicated team of highly trained operators, we are able to provide customers with round-the-clock IT service desk support. Our meticulous adherence to service level agreements mean we establish with our clients that our answer times and first-time-fix rates are amongst the best in the industry.

By taking time to understand and become proficient in the systems and services of each business we work with, we integrate seamlessly with the in-house IT teams we support. After establishing a specific issue metric with our clients, we efficiently triage each call, rapidly routing it to the appropriate responder, and thereby optimizing both in-house and out-of-house customer service resources. As experts in logistics management, we also support on-site IT workers by communicating with customers and repair teams to ensure that your company’s resources are dispatched in the most rapid and cost-effective manner possible. So we act as a crucial support hub for our clients by managing the needs of customers, field technicians, and in-house IT experts—eliminating redundancies and maximizing efficiency.

We also provide multilingual IT support, with technically proficient interpreter’s on-call and available 24/7 to translate in 85 languages. So many of our international clients rely on us to be the hub of their follow-the-sun service models, and we eliminate customer service lapses by ensuring full support at all hours.