We assist IT continuity via email and SMS. Automated system alerts are monitored and triaged much like a phone call, we carefully monitor traffic in order to scale up or down support lines as needed. The Frontline team has a wide experience in CRM and help desk applications. This ensures that customers receive the comprehensive support they need and the business has all their customer data in one place.
With the understanding that there is no one-size-fits-all customer service solution, Frontline’s IT team works closely with each of our clients to develop a bespoke response model. We build a dedicated team to support each individual company we work with, craft in-depth problem/solution plans, and develop client-specific SLAs that we rigidly adhere to. So after training in your company’s systems and procedures, our IT support team can be counted on to provide Frontline’s industry-leading customer service in a package that perfectly fits the unique needs of your business.