Blog

It gives us a sense of belonging It can keep us going It develops change and innovation It is an opportunity to motivate

Football’s coming home!!! Frontline are “All over it!” Look no further as we could look to support your business as the Euros kick off.

Did you know? Did you know that roughly 85% of the people whose calls you miss don’t call you back? Did you know that missed calls make an impact on revenue more than you think? Did you know that customers will only try to call a company twice without getting through before...

In 2020 we have all learnt what the word crisis means. We have had to make shifts in business and the way we conduct every aspect of our lives this year. When the country went into lockdown many businesses had to facilitate whole teams working from home. This meant having...

Since 1999 Frontline has provided critical support to our clients; supporting their customers 24 hours a day - this includes Christmas day. This year our work family, those professional and committed Frontliners, will be manning the phones, monitoring the emails, and responding to your customers via web chat so you...

It was a long time from the invention of the telephone by Alexander Graham Bell in the 1870s to where we are now with the modern hub of a call centre. Early telephone exchanges Once the telephone had been invented it needed to evolve to handle more than one call...