Reporting & CRM Logging

Reporting & CRM Logging with Frontline

Frontline understands that providing quality communications support means anticipating problems and working to address them long before they materialise.

Charting trends

Data-based responses underpin our diverse services and our proactive teams diligently monitor each customer interaction, logging and reporting each call. This allows Frontline to chart evolving trends, identify emerging problem patterns and respond to each caller more efficiently than the last.
While Frontline’s automatic reports are a vital tool for keeping our team performing at the highest level, their purpose is to also provide our clients with the essential data they need to understand their customers better.

Tailored business options

Each business we work with can receive either automatic logs (which report location, duration, call purpose, and relevant sales data) or a bespoke report including in-depth commentary and careful data analysis.

We log our reports directly into our clients’ CRM (Customer Relationship Management) systems, ensuring that we get this business-critical data to where it is needed as fast as possible.

This provides clients with immediate access to regularly updated reports, allowing them to monitor sales trends, product complaints, customer demographics, and emerging customer trends with ease.