Phone Answering Services

About Frontline

Frontline launched in 1999 to provide cost-effective call answering services to medium and large organisations. Based on the South Coast of the UK in the Acorn Business Park in Portsmouth, Frontline has grown from modest beginnings to a highly professional and technically-advanced operation serving national, international and global organisations. Our modern call centre is equipped with the latest telephone answering and call handling software to ensure a seamless service for all your customers, day and night.


We specialise in meeting the needs of customer-centric businesses with often complex communication needs. These range from fast-paced, multi-channel order-taking and customer service interactions for online businesses, to highly personal and sensitive communications in the funeral, care and counselling sectors. We also specialize in critical call handling services for emergency hotlines and helpdesks, where speed of response and the ability to prioritise information are key.

Far more than a generic phone answering service, we offer our clients a bespoke, professional and highly experienced outsourced business resource.  Whether you need expert customer service, responsive call handling or intelligent call escalation services, we are Frontline and we can help.


Our Expertise

Some Of The
Services We Offer

At Frontline we pride ourselves on offering a seamless customer service experience for you and your clients, delivering bespoke business telephone-answering services that are tailored to your organisation, as well as the efficient back office processes of administration, Customer Relationship Management (CRM) logging and reporting.

Learn More
Call Handling

Expert call handling & escalation services for companies with complex customer communication needs.


Never miss a customer interaction again! We work across phone, email, mail, social media & website channels.


Standard & bespoke reporting to meet your information and business development needs.

Out of hours Telephone Answering Service

Working closely with each IT team, Frontline gets to know your business before delivering the ultimate service.


1 Acorn Business Park, Northarbour Rd,
Portsmouth, Hampshire, PO6 3TH

Get In Touch
We're Open 24/7