Specialist Call Answering and Handling Services

Never miss a new Business Lead or the Chance to Engage with your Customers

Frontline currently handles around 80,000 calls each month. For us, that is 80,000 opportunities to prove that we are the UK’s most respected call-handling provider.

We take a huge amount of pride in becoming the voice of our clients, greeting their customers in a way that they would: with respect, professionalism, courtesy and responsibility.

Call priority services

We understand that delays or inappropriate call handling can mean lost business so we operate an escalation service or ‘triage’ where the urgency or importance of each call is promptly assessed by one of our expert call handlers and action taken. This helps us minimise delays and ensures that all calls requiring immediate assistance get the swift attention they deserve.

Your voice is our voice

Our staff are extensively trained to approach each customer interaction with the correct attitude that best reflects your corporate brand. We never take a one-size-fits-all approach but rather take the time to get to know your company and customers, treating every caller with care, sensitivity, understanding and expertise.

We work around-the-clock to offer outstanding support and to meet your business needs and exceed your expectations, whether you are a small start-up or huge multinational.

In addition to providing callers with vital information about your products or services, our staff members are experts in resolving conflict, fielding complaints, and addressing unique communication needs.

• 80,000 calls handled each month
• Multichannel communications
• Emergency
• IT helpdesk
• Supplier management
• ‘Listening Ear’ specialist phone answering for counselling services
• Co-ordinate translators in 85 languages
• Customer Relationship Management (CRM)
• Bespoke reporting

The services we provide are wide-ranging and comprehensive: we serve clients as diverse as housing associations, reactive maintenance companies, engineering firms, emergency hotlines, telephone ordering centres and even counselling services. We also have access to a team of interpreters fluent in 85 languages, meaning we can seamlessly field calls from every corner of the globe.

And because our company policy demands constant and conscientious improvement, our work doesn’t end when a call does. We track, record, and provide our clients with detailed reports of customer interactions, while continuously auditing ourselves for peak performance. By identifying areas ripe for improvement, we strive to provide better service each day, with the conviction that doing so will help our clients grow and evolve along with us.

Never miss another call with our tailored call-handling service that evolves with your business needs.

We align our service provision to exactly meet your needs today and help you position for the challenges to come. Frontline Communications uses state-of-the-art technology to ensure your client’s telephone calls are always answered quickly and efficiently, ensuring they are always handled professionally and courteously, no matter how busy you are.

Working on the front line of business communications:

• Supplier management
• Multilingual translation and interpretation services
• Out-of-hours call response and “triaging”
• Emergency hotline and helpdesk call escalation services
• Hampshire-based call centre
• Comprehensive customer services resource
• Overflow service for when your own lines are busy
• Out-of-hours call answering and escalation service

Whatever your need, whatever size your business or customer base, Frontline has the skills and experience to help keep your customers satisfied. Your customers demand flexibility, efficiency and professionalism. That’s why we offer a bespoke call answering service which is tailored to your needs and theirs.

We work to become your trusted business partner by making sure that clients, customers, colleagues and stakeholders all receive a first class telephone answering service.