Author: admin

When you work with so many clients over the phone, you learn a lot about phone etiquette - including what not to do. From rude habits to impractical actions, here are some of the biggest “don’ts” that our employees will avoid at all cost when talking to clients over the...

It may seem a strange proposition – that a healthy, growing business needs to actively encourage customers to ring in to complain – but here are just a few reasons why that kind of feedback is vital. Protect your reputation online People are quick to speak up when they are...

The world of business is fast-paced and non-stop. There are so many things to do it can be difficult to know where to begin. Outsourcing your phone needs to a telephone answering service can free up a load of time and take a lot of the stress out of your...

We’ve all experienced the frustration of calling a call centre to fix an issue, only to get stuck in a queue, get put on hold, and finally speak to an advisor who doesn’t want to listen and does not understand your problem. Contacting call centres can be exasperating and if...

Customer service has the power to make or break your business. We live in an incredibly public and socially-orientated age. Marketing is continually evolving to accommodate the growing need for immediate access and transparency from organisations. Building relationships with clients and potential clients should be right at the top of...

Answering the telephone is a vital element of any business. Despite the rise of the internet, the phone is still the primary contact point between clients and your business. The modern tendency to rely on email, social media and texts has, however, resulted in a loss of skills.   Professional...