Is ‘The Call Centre’ a True Reflection of a Call Centre?

The recent airing of a new fly-on-the-wall documentary about the Swansea based Save Britain Money offices has captivated television audiences for both the right and wrong reasons. ‘The Call Centre’, shown on BBC3 explores the intimate and outlandish workings of the company Save Britain Money; a business which offers a...
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Pj Day

From Friday to Monday the staff at Frontline stopped getting dressed in the morning and went to work in their bed wear.... Providing they had some that is. Follow us on Facebook and see the pictures from the past weekend and keep up to date with new events that we...
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New Business

Are you a small business owner and need to offer staff a high standard of customer service? Why not use Frontline Telephone Answering Service. The first reason why you would want to do this is you can save you're self the hassle of recruiting and training staff. Secondly you'll save...
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Snow?

What if your staff can’t get into work? Do you have a plan for when things go wrong? Disaster recovery is the process of restoring operations critical to the resumption of your business. One of the main factors this includes is communications, both incoming and outgoing calls. Frontline Telephone Answering...
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