Many businesses make the mistake of assuming that 24/7 customer phone service is not needed in their business. However, there are many benefits to offering 24/7 support and these shouldn’t be ignored. If you are still not convinced, take a look at these three reasons why your call centre needs to operate 24/7.

1. Superior customer service

When you offer 24/7 support and advice you automatically stand out from the crowd. This is a USP (unique selling point) that not all businesses can boast, so it is a great way to set you above the rest. Customers take comfort in knowing that they can get help and advice at any time of the day and night, and so your customer service becomes far superior to those who do not offer this service.

2. Never miss a customer

Everybody has different schedules, daily routines and sleep patterns. This makes it very difficult to find a set time to operate that caters for all potential customers and clients. 24/7 is, therefore, the only way you can guarantee you will never miss a customer. Not only does this make for great customer service, but it leads to more sales and a better reputation for the business.

3. Builds customer trust and confidence

When customers know that they can get hold of you at any time you build strong trust and confidence in your business. You eliminate the need to worry if something goes wrong, and are always on hand to provide help, support and peace of mind. This trust is the foundation for customer retention, recommendations and an all-round positive view of your business.

It may seem like an impossible task, or too big a job, but offering a 24/7 contact centre is easier than you might think. With outsourced customer service you can provide a 24/7, reliable service while keeping it practical and affordable. Contact Frontline today for more information on outsourcing your customer support to a team of professionals. With experience since 1999, we can adapt to suit your needs and your business.