Category: Blog

Running a business is never easy, and challenges arise all the time. For many businesses, having an efficient team answering phone calls is essential, not only for the day to day running but to provide excellent customer service. This is particularly important when it comes to funeral call handling when...

When it comes to call centres, strong customer service skills are paramount. It is these skills that lead to contact centre success, and are vital for keeping customers happy. With that in mind, here are five customer service skills all call centre agents should have. 1. Patience At the point...

Handling customer calls can be an unpredictable business, regardless of the sector you work in. Telephone lines are often abuzz at a rate that is hard to handle, meaning contact centres need to act quickly and efficiently, while also treating the customer with respect and professionalism. However, if you work...

If you’re running any kind of customer-facing business, then you know that great customer service is an integral component that keeps your organisation profitable. While automation and outsourced customer service have become much more accessible in recent years, it still pays for business owners to develop good habits to constantly...

When you’re running a company that relies on a telephone answering service or large teams of otherwise customer-facing staff, great customer service skills are essential. While all business owners understand the importance of periodical customer service training, it can be easy to let this become unstructured and rudderless. Here are...

When it comes to customer service you may often find yourself on the receiving end of angry customers. For contact centre staff, it is particularly likely that you'll experience this anger, and it's essential to know how to handle it. Anger manifests for various reasons, from complaints about a service...