admin, Author at Frontline

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Why your online business needs a call centre

When you run an online business it's tempting to keep it all in one place. That means that all services are run digitally, including customer contact. However, being an online business can put you at a disadvantage if you aren't able to communicate efficiently or effectively with your customers. With...

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Job satisfaction can mean better service

Whether an accurate reputation or not, call centres are known for their high turnover of staff. It’s true that working in a call centre requires a specific set of skills and personality traits that perhaps not everybody possesses, but a high turnover of employees can mean more money is spent...

Blog

Outstrip the Competition with Out of Hours Support

Depending on the type of business you run it could be vital to its success that you provide a customer service team that can be contacted out of hours. With Frontline we offer call centre packages that operate 24 hours a day, 7-days a week, acting as an extension of...

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3 reasons phone calls are still a top way to deliver customer service

In the digital age, many people may assume customer phone calls and call centres are outdated. But actually, phone calls are one of the best ways to deliver customer service, and most customers prefer it. Phone calls offer something that fancy websites, and elaborate emails simply don't. Here are just...

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Six steps for an effective telephone answering service

Working at a telephone answering service can be difficult at times as there is no face-to-face interaction and people can be hard to read when having only a voice to go on. For a person to contact a telephone answering service, however, he or she is most likely experiencing some...

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The importance of 24-hour phone support

Today's increased expectation of speaking directly with someone has caused customers to avoid leaving voicemails. They would rather call the next available business until someone answers the phone. The potentially frantic urgency that people can experience when they need to speak with a funeral service sends all remaining patience out...

Author: admin