Merry Christmas, 2019

Christmas is a time to share with family and friends. Since 1999 Frontline has provided critical support to our clients; supporting their customers 24 hours a day - this includes Christmas day. This year our work family, those professional and committed Frontliners, will be manning the phones, monitoring the emails...
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Happy Birthday Frontline

Twenty Years of Co-operation, Excellence, Trust and Loyalty Frontline began its journey in 1999, at a time when call centres were just beginning their rise. The original Frontline Telephone Answering Service opened in a tiny office in Warsash, later moving to Whiteley and then becoming Frontline Communications Group, settling in...
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Reasons to Choose Frontline

At Frontline we provide medium and large-sized business with customer service and call handling support. Our specialist teams are highly trained in everything to do with your business, ensuring that there is brand consistency no matter who your customers and prospects are talking to (our teams or your in-house customer...
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3 ways to improve your contact centre efficiency

Good customer service is a key element to any contact centre, and your staff play a key role in ensuring that customers receive a good impression of your company. They are often the first and only contact with the company, so it’s vital customers have a positive experience. Here are...
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