Author: admin

If you work for a housing association, you will understand how important it is to provide your customers with a high quality of customer service for all their requirements. From maintenance issues to advice regarding benefits your tenants are entitled to and support with legal obligations, a customer service team...

In any modern business that deals with emotional or empathetic situations, communication is an incredibly important tool. From emergency phone lines through to funeral call handling, ensuring you're getting the correct information the first time and with compassion saves callers more uncomfortable conversations or upsetting situations. That's why when working...

For many customer-facing businesses, there isn't enough time in the day to answer all the customer support queries you receive, let alone have the time to train and implement new systems into your already packed schedule. When you're on the front end of support calls, especially when you work within...

A 24/7 telephone answering service can be a truly invaluable resource, and it can make a world of difference to your business. But why? Let’s take a look at the advantages of having an always-open contact centre option: It means problems get solved immediately Depending on what service you offer,...

Most people feel very awkward when talking to someone who has recently been bereaved. This is a skill that good funeral call handling centre staff members possess and they will happily give you advice if you ask them. In the meantime, just what do you say to a grieving relative...

Building rapport is the ability to generate a level of trust and understanding between the person representing your business and your customer. When speaking to customers over the phone, it's even more important to ensure you build a strong level of rapport, as you don't have the added benefits of...