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Answering a phone call regarding the death of a loved one is always going to be a challenging situation. For nearly two decades Frontline has been providing a compassionate and empathetic telephone answering service and call handling for several hundred funeral homes. We are committed to providing the highest levels of...

In theory, "call escalation" can be the key technique in problem resolution. Should a customer have a question a representative can't answer, escalation is a neat way of diverting queries to more senior members of staff. Over many years, Frontline have developed a streamlined and effective escalation process that connects...

There are numerous benefits of outsourcing your first line IT support to a specialist contact centre. Whether you’re a large business requiring additional, external IT support, or a small or medium sized business looking to improve the efficiency and expertise of your current IT capabilities – outsourcing your IT support...

Whether you have just started up a new business or you have been trading for a long time, there are always ways you can increase your profits. Your business may have become a bit stagnant, maybe your reputation is far from perfect or you are struggling to get your business...

As technology continues to evolve, an increasing number of businesses are turning to online forms for customer transactions, rather than providing a telephone answering service. However, although this may seem like an easier way to increase your orders, it can actually prove to be quite problematic. These are some reasons...

There are many advantages to outsourcing your telephone answering service – from cost savings in staffing, to the peace of mind you’ll gain knowing your customers are speaking to expertly trained professionals. Frontline has been providing 24/7 customer care services in our contact centres since 1999, empowering our staff to...