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Frontline’s Sean Bland starts his ITIL journey

Those of you who know and work with Frontline will undoubtedly know Sean. He has been with the business for 8 years and has worked his way from part time operator to IT manager. Today we are celebrating his achieving an ITIL award. Sean Bland, Frontl [caption id="attachment_1633" align="aligncenter"...

Blog News

Promotion for two true ‘Frontliners’

With nearly 30 years’ experience working at Frontline between them our announcement today should not come as a surprise: we are truly thrilled to announce the promotion of Nikki Blogg and Andrea Shotter. Together they will be leading the operating team to ensure that we nurture happy operators, happy customers...

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We’re all working too hard…

Employees in the UK work longer hours that any of our European counterparts. In fact, if a recent TUC report is to believed, it seems that we not even particularly good at taking holidays… or even lunch breaks! Is it any wonder then that generation Y are revolting against this...

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Bringing your brand to the UK? See our top 7 tips

image Source As one of the world’s leading financial and scientific centres, the UK is always a tempting prospect for a company looking to expand overseas. It’s the gateway to Europe, home to some of the finest business minds on Earth and always a shrewd investment. For all these reasons, it’s...

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Customer Service quotes to get you pumped!

Working as a Customer Services agent is a tough role. You’re often confronted with challenging situations, problems and issues – and you’ve got to listen, adapt your style, problem solve and resolve the issue whilst providing an exceptional customer experience. So, from time to time, it’s worth consoling yourself...

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Effectiveness of Different Customer Service Channels

Go back in time only seven years, and social media was an optional marketing extra. Today, it’s possibly the most-significant customer service channel available to your team. Or should that be “customer service channels”? Rather than simply being one facet of the same thing, social media is about a...

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