Category: Blog

The title of this blog is deliberately misleading - and we hope that doesn't make you angry! If it does, have you become an 'angry person'? It's easy for those working as part of a telephone answering service team to categorise callers in this way. Even on a subconscious level,...

Our experience over many years, dealing with tens of thousands of calls, shows that there is nothing more calming to an upset customer than genuine compassion. Simple heartfelt phrases such as ‘I’m really sorry that happened to you, let's see how we can solve your problems’ said with genuine emotion...

Your business might not experience the phone ringing off the hook 24/7, or even 9 to 5, but you probably face a rush at certain peak times of the day or on certain days of the week. During such periods it’s all hands on deck, and at these times your...

Providing top quality customer service is essential for all businesses. Doing so includes making sure you have effective call answering so that customers can get in touch whenever they may need to. Often companies debate whether to outsource their call centre or keep it as an in-house operation. Yet outsourcing...

Having a good telephone answering service can offer a lot of benefits to your firm, including increased sales, fewer distractions and the freeing up of time to work on different areas of the business. However, since there are so many providers of this service out there, it may be difficult...

Receiving a call from a customer could present you with any number of scenarios. They could be strong and steadfast who is able to conduct their business quickly. They could be recently bereaved and be struggling to maintain their composure over the phone, or they could be obviously weepy over...