Category: Blog

Hi it's Sean from Frontline Telephone Answering Service with your penultimate post on the basics on answering calls. 11. Always ask questions rather than interpret… Never assume! Unless you are 100% certain what the caller want or physic, ask as many questions as you need to.

Hi it's Sean from Frontline Telephone Answering Service.  Just found an interesting article by Stephen Davies which explains the benefits gained from an Answering Service like the one we provide. Telephone answering services are much more than just hiring a polite and professional telephone manner for calls. It is about excellent communication...

10. Always check with the caller every 20 to 60 seconds when you place them on hold and if you know they’re going to have to hold for too long take their details and call them back once you can continue with the call. Most people have experienced being placed on...

As its almost christmas i thought i would treat you with another video of the puppies. Hope you're all ready for christmas. Sean

9. Always identify yourself and or company … Answering the phone with a simple hello! or good day! is definitely not enough. The caller should know whom he or she is talking to without having to ask. Isn’t it easier to engage in a friendly conversation when you know whom...

Hi its Sean from Frontline Telephone Answering Service with your next addition to the basics on answering calls. 8. Always listen attentively … Most people will usually share more information than is actually necessary. In listening attentively and giving the caller your full attention you will gather much needed information...