Category: Blog

At Frontline we are always looking to evolve and change with the times. One area in which technology has improved drastically is with the chatbot on a company website. Whereas in the past it was seen as a slow and cumbersome way to deal with customer queries, and a process,...

In order to improve as a company it is vital that you understand your customers. Without a healthy understanding of what makes your customers tick, you could end up losing them to your competitors. As a professional call centre service we understand how important it is for our teams to...

In any line of business the customer is always king. Learning how your customers behave and the ways in which your customer service impacts on the customers’ happiness with your brand is a vital component of any growing business. At Frontline we understand that we are taking your business in...

At Frontline we have an amazing team of contact centre operatives who are highly trained in all aspects of customer care and customer satisfaction. Providing a consistent level of performance is a key component of our service to you, and it is important that your brand is enhanced by using...

Never Miss Out on Potential New Leads At Frontline we understand how important it is for many businesses to maintain customer care for 24-hours a day, seven days a week. Being connected in a much more effective way with your customers allows you to build good relationships, but it also...

When it comes to talking with potential customers on the phone you’ll often come across those who just love to talk, or talk non-stop due to nerves. It can be a dangerous balancing act for a sales agent to be caught on the phone for too long with a potential...