National Customer Service Week

National Customer Service Week

As National Customer Service Week rolls round again, it's perhaps a good idea to take a look at why this is such an important part of your business strategy. It doesn't matter what type of business it is, whether traditional bricks and mortar or exclusively online – if you don't have...
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Frontline

Jeans for Genes day @ Frontline

[caption id="attachment_1703" align="alignnone" width="300"] Frontline team[/caption] What a day... well, in fact, being a 24/7/365 'kinda' business we opted for a Jeans for Genes weekend! The folks at the office went to town. Most notably Vuyo and Sean they launched their fledgling business and 'Stamper's treats' opened for business on...
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Frontline’s Sean Bland starts his ITIL journey

  Those of you who know and work with Frontline will undoubtedly know Sean. He has been with the business for 8 years and has worked his way from part time operator to IT manager. Today we are celebrating his achieving an ITIL award. Sean Bland, Frontl [caption id="attachment_1633" align="aligncenter"...
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Promotion for two true ‘Frontliners’

With nearly 30 years’ experience working at Frontline between them our announcement today should not come as a surprise: we are truly thrilled to announce the promotion of Nikki Blogg and Andrea Shotter. Together they will be leading the operating team to ensure that we nurture happy operators, happy customers...
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Customer Service quotes to get you pumped!

  Working as a Customer Services agent is a tough role. You’re often confronted with challenging situations, problems and issues – and you’ve got to listen, adapt your style, problem solve and resolve the issue whilst providing an exceptional customer experience. So, from time to time, it’s worth consoling yourself...
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Catch up

Hi all, Sean here with an overdue update! Just over a year ago we moved from Whiteley to Cosham which if you ask everyone involved was very eventful!   Since our move we have settled into the building and started to make it our own from painting the server room...
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