The company is Britain’s leading funeral director. The business dates back to 1844 and has an admirable reputation for being a caring and ethical business. They expect and strive for excellence. In early 2004 the company conducted a review of their services, in particular, their out of office hour's services....
Read More The company, an award winning online florist, switched their 24/7 customer service phone lines to Frontline in June 2007 after their previous contact centre were unable to deal with high call volumes. Service levels were low, with a typical ring time averaging over 1 minute and subsequently a lot of...
Read More Breyer required a central service for all Out of Hours (OOH) calls received from the thousands of tenants of numerous Housing Associations. We required a consistent, professional approach to urgent and non-urgent calls with Frontline acting as a triage service OOH. The challenge was to ensure that the huge number...
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