admin, Author at Frontline

National Customer Service Week

As National Customer Service Week rolls round again, it's perhaps a good idea to take a look at why this is such an important part of your business strategy. It doesn't matter what type of business it is, whether traditional bricks and mortar or exclusively online – if you don't have...

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How to outsource your funeral calls – a step-by-step guide – Part Three

Engaging the workforce "Any change, even a change for the better, is always accompanied by drawbacks and discomforts." - Arnold Bennett "The price of doing the same old thing is far higher than the price of change." - Bill Clinton Change is difficult. Especially in an industry with a reputation for...

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Jeans for Genes day @ Frontline

[caption id="attachment_1703" align="alignnone" width="300"] Frontline team[/caption] What a day... well, in fact, being a 24/7/365 'kinda' business we opted for a Jeans for Genes weekend! The folks at the office went to town. Most notably Vuyo and Sean they launched their fledgling business and 'Stamper's treats' opened for business on...

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How to outsource your funeral calls – a step-by-step guide – Part Two

The story of Central England Co-operative Funeralcare and Frontline - Part Two "Plans are of little importance, but planning is essential." - Winston Churchill Stage two - start planning The most powerful and essential stage of any on-boarding is managing the expectations of what is and isn't possible. Live call listening...

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How to outsource your funeral calls – a step-by-step guide

The story of Central England Co-operative Funeralcare and Frontline - Part One "The journey of a thousand miles must begin with a single step." - Lao Tzu Step 1 – Where does it start? It starts with an open mind and desire to provide an exceptional customer experience...

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Data Protection – Q&A

[caption id="attachment_1640" align="aligncenter" width="640"] (Photo: www.flickr.com/photos/rh2ox/ )[/caption] 1. How do 3rd party companies store customer’s data? And how do they ensure data is handled properly, such as the removal of names from the database? Any 3rd party company that stores customer data must register with the state and comply...

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