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Hi it's Sean again from Frontline Telephone Answering Service. I thought I would treat you with the last post in the series on answering calls. 12. Always confirm the information you have just received before you answer any questions… In confirming the information that the caller give, you are ensuring that...

Hi it's Sean from Frontline Telephone Answering Service with your penultimate post on the basics on answering calls. 11. Always ask questions rather than interpret… Never assume! Unless you are 100% certain what the caller want or physic, ask as many questions as you need to.

Hi it's Sean from Frontline Telephone Answering Service.  Just found an interesting article by Stephen Davies which explains the benefits gained from an Answering Service like the one we provide. Telephone answering services are much more than just hiring a polite and professional telephone manner for calls. It is about excellent communication...

10. Always check with the caller every 20 to 60 seconds when you place them on hold and if you know they’re going to have to hold for too long take their details and call them back once you can continue with the call. Most people have experienced being placed on...

As its almost christmas i thought i would treat you with another video of the puppies. Hope you're all ready for christmas. Sean

9. Always identify yourself and or company … Answering the phone with a simple hello! or good day! is definitely not enough. The caller should know whom he or she is talking to without having to ask. Isn’t it easier to engage in a friendly conversation when you know whom...