Hi it’s Sean again from Frontline Telephone Answering Service. I thought I would treat you with the last post in the series on answering calls.
12. Always confirm the information you have just received before you answer any questions…
In confirming the information that the caller give, you are ensuring that you are actually catering to the caller’s needs and or concerns. Furthermore, it proves that you were listening and eliminates potential misunderstandings.
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