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Hi its Sean from Frontline Telephone Answering Service with your next addition to the basics on answering calls. 8. Always listen attentively … Most people will usually share more information than is actually necessary. In listening attentively and giving the caller your full attention you will gather much needed information...

  Hi it's Sean from Frontline Telephone Answering Service with your next installment on the basics on answering calls 7. Always offer to call back or take a message after checking the third time … Rather than keep a caller on the phone for an unnecessary amount of time take...

Hi it's Sean from Frontline Telephone Answering Service with your sixth installment in call basics. 6. Always attempt to get the name of the caller and use it as often as you can during the conversation… By simply remembering and using a caller’s name you will establish an in depth...

Hi everyone! It's Sean from Frontline Telephone Answering Service. Just thought I would inform you that we have not been effected by this horrible cold weather! If you or someone you know is having problems with the snow getting into work and worried you'll be losing calls and more importantly...

Hi its Sean from Frontline Telephone Answering Service with your fifth installment on the basics when answering calls. 5. Always interrupt whatever you are doing prior to answering the telephone … By doing this you can give the caller your full attention. Although multitasking is a good skill it does...

Hi its Sean from Frontline Telephone Answering Service with your fourth installment on the basics on answering calls. 4. Remember to remain courteous, polite and professional at all times! – NO MATTER WHAT If a caller is in a bad mood or high rate, you’ll have less chances of changing...