Author: admin

When people think of a telephone answering service or call centre they imagine an operator in front of a screen reading off a script much like a robot. I say robot because they can only do what they have been programmed to do! This is ok if all calls were...

Hi it’s Sean with Frontline Telephone Answering Service writing today to give you some more words of advice: When recruiting, try not to employ the same type of person that you normally do. By doing this your team will have different strengths which will mean they will be more diverse;...

  Hi it’s Sean with Frontline Telephone Answering Service. Thought I would write a blog to tell you what I have been up to over the weekend. It started off with a gym session on the Friday night and Saturday morning to get me ready for Go Ape. I thought...

Customers talk! Word-of-mouth marketing is one of the most effective ways to persuade customers to use your service. However if customers are talking about the bad service they have received or experience then it can be hard to recover and gain new customers. Sean

Hi it's Sean from Frontline Telephone Answering Service. As its Friday I thought I would do something different so here are some random facts that i have found for your amusement. Hope you enjoy! The king of hearts is the only king without a moustache. There are twice as many...

Check out our new video which will inform you on our Mission statement, Values and purpose. Sean http://www.youtube.com/watch?v=82uZn6wFbEY