Your customers are everything to your business. They are the lifeblood of the organisation. Ensuring that your customers have as smooth a journey as possible is vital to the success and growth of your business and brand.
At Frontline we offer a professional order-taking service that aims to keep your company ahead of the competition, meticulously handling e-commerce and telephone orders on your behalf.
Large Capacity for Calls – Our team can handle 20,000+ calls per week, ensuring that we have the capacity to help your company grow and to take as many customer calls as you need.
Professional Call Handlers – We know your products and services inside out and will do everything we can to sell them to your customers, understanding how to answer any questions effectively.
Easy Sales Process – From start to finish we’ll have clear signposts to move a customer from interested party to a finalised sale. This makes it easy for them to pay and to collect information that could help you retain a loyal customer base.
Report and Analysis – Retaining and analysing customer interactions allows us to see where call handlers can improve and how we can help you achieve the best possible results for your products and services.
To find out more information about how we can help you transform the ordering process for your customers and to help you maximise customer retention and growth, contact us today. You can reach the friendly Frontline team by calling 01489 866630 or by emailing info@wearefrontline.co.uk.