Hi it’s Sean from Frontline Telephone Answering Service here with your third installment:
3.Smile when you Answer the phone
When you smile you send signals to your brain saying that you are in a pleasant and happy mood. Even it is not true because you smile your subconsciously telling yourself that your happy and your brain will accept it. This in turn affects the manner in which you answer calls and interact with the caller. Your entire corporate image is reflected on that magical moment while you’re on the phone to callers. By smiling you will leave a pleasant lingering image with your caller.
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