Improving the Ordering Journey for Your Customers

Your customers should mean everything to you. If your business sells products or services directly to customers, there is always a sales process that is designed to facilitate that desire. With this in mind, there are many a simple and elaborate sales process created by businesses, with many different outcomes...
Read More

The Importance of Call Escalation for Your Company

In an emergency situation, or where your company is receiving a higher volume of calls than usual, it is imperative that you are on the front foot and know exactly how to deal with the situation effectively. At Frontline we have extensive experience in assisting companies in dealing with these...
Read More

Taking Care of the Detail in Professional Practices

In many professional practices it is important to never miss a detail. When you think about dental practices, solicitors and the like, those initial calls with clients are vitally important to establishing a relationship. Without the integrity of the information, the rest of the service and practice could become muddled....
Read More

Merry Christmas, 2019

Christmas is a time to share with family and friends. Since 1999 Frontline has provided critical support to our clients; supporting their customers 24 hours a day - this includes Christmas day. This year our work family, those professional and committed Frontliners, will be manning the phones, monitoring the emails...
Read More

Support for Public Services with Call Handling

Our support team also has extensive experience of working with local authorities, housing associations and other public services where there is often a requirement to receive large volumes of calls from the general public with enquiries and complaints. In these situations, there is a requirement for strict protocol to be...
Read More