10 easy tips to ‘wow’ a customer when they call Frontline Telephone Answering Service Part 7
Tip number 7 Mirror the caller – Mirroring the callers tone and pace helps build rapport. PS. Its snowing yey!!
Read More We made a big mistake.
We hired someone to handle SEO for our company. That person agreed to generate more traffic to our site, and build back links for us. The “expert” we hired went about generating traffic through spamming various blogs. One of these blogs was the hpHosts blog, at http://hphosts.blogspot.com. The admin of...
Read More 10 easy tips to ‘wow’ a customer when they call Frontline Telephone Answering Service Part 6
Tip 6 Use clear English and avoid jargon. Nothing puts a layman off more than being subjected to a barrage of acronyms or technical jargon. You can’t expect a customer to always know what you are talking about.
Read More 10 easy tips to ‘wow’ a customer when they call Frontline Telephone Answering Service Part 5
Tip 5 Mind your manners. Good telephone etiquette is essential. Refer to the caller by name or using Sir/Madam. Always remember your please and thank yous. Avoid interrupting the caller whilst they are talking and most importantly, be nice.
Read More 10 easy tips to ‘wow’ a customer when they call Frontline Telephone Answering Service Part 4
Tip 4 Listen to what the customer really wants. Remember the caller’s name it really demonstrates that you have listened – use it throughout the conversation. Many callers will express their intent at the beginning of the call, it is important that you are listening and understanding what has been...
Read More 10 easy tips to ‘wow’ a customer when they call Frontline Telephone Answering Service Part 3
Tip 3! Get a Smile in your voice – a smile is contagious. You can really tell when someone is smiling ask they speak. This is something that gets lost in large and anonymous call centres or organisations and something we insist on at Frontline Telephone Answering service. How do...
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