Category: Blog

Wednesday 3rd March. Today we are exhibiting at Business South at the Rose Bowl in home of Hampshire Cricket. Business South is a business directory brought to life, representing the broadest cross-section of the regional business community. We are hope todays exhibition will help raising our awareness, by providing good...

05/01/2010 the night we got snowed in at the Frontline contact centre It was a lovely Tuesday; blue skies and a refreshing mild breeze – that was until it started snowing... (this is the grass verge and road outside our office) The snow came down quicker and heavier than we’d...

Christmas is just around the corner now, Merry Christmas everybody! Here it is.... the final instalment! Tip 10 Let the caller hang up first! Nothing worse than ending a perfect call by hanging up on the customer!

Heavy snowfall has disrupted commuters nationwide, shut about 2,000 schools and caused traffic chaos in many parts of the UK. So what if your staff can’t get into work? Do you have a plan for when things go wrong? Disaster recovery is the process of restoring operations critical to the...

Tip 9 Tell the caller what you’ve done and what you’re going to do next. For example “Thank you for your call Mr. Jones. I will now pass the details onto our sales team who will be in touch by end of business today. If you don’t hear from anyone...

Tip 8 Go that extra mile. As the first point of contact for the company it is important that the call handler displays an ingenuity and enthusiasm that will make a positive and lasting impression on the caller. For example; a caller