Let’s celebrate!
Frontline Telephone Answering Service is pleased to announce our recognition by Investors in People. Over 30,000 UK organisations are recognised as Investors in People and we are now proud to be one of them!
The framework laid out by Investors in People is designed to help us improve the way we work through our staff. Using the proven indicators used to judge each of their companies we were pleased to be successful meeting each criteria in our own unique way.
Developed in 1990 by a partnership of leading businesses and national organisations, the Investors in People standard will help us to improve performance and realise objectives through the management and development of our people. The Investors in People Standard is reviewed every three years to ensure that it remains relevant, accessible and attractive to all, meaning we receive only the most appropriate and up to date appraisal.
The Investors in People standard we were judged on are based on three key principles:
- Plan – Developing strategies to improve the performance of the organisation
- Do – Taking action to improve the performance of the organisation
- Review – Evaluating the impact on the performance of the organisation.
Staff retention is paramount at Frontline with the average member of staff staying for a minimum of 3 years and most of our key members of staff over 10 years! We are truly dedicated to the development of our staff and we are so very pleased that this has led to us receiving Investors in People recognition. We intend to use the principles to continue our success well into the future!
“Its great to be accredited for our commitment to our staff, we see it as a well deserved reward for our 10 years of loyalty and dedication, Well done to all!!” Andrea Shotter (Client Service Manager)