At Frontline, our commitment to constant improvement is what keeps us at the forefront of our industry. With the proliferation of cloud-based services, mobile devices, and ecommerce; more and more customers today encounter frustrating tech issues that demand rapid resolution. Yet despite the growing need (and because outsourcing has become so common in the tech community today) there are still relatively few IT customer service providers based in the UK.

So to fill this growing service void, we thought we’d shout about our experience in this area having provided support to IT companies for over 12 years now. Our technically skilled call handlers receive in-depth IT training from our clients, and in many instance provide 1st line tech support to customers. We’ve proven that triaging calls and providing fast solutions to basic inquiries and misunderstandings can reduce call volume to 2nd line support by up to 60% – thereby drastically reducing overhead for our clients.

As with all services at Frontline, our 1st line tech support is available 24/7 and 365 days a year, so that our clients can be sure their customers have access to round-the-clock support. At present, we are offering basic troubleshooting solutions and IT guidance for common issues. But as our customer base grow they become increasingly skilled in various technology and solutions.

So to learn more about our IT service and find out how it can benefit your business, contact us today. We are excited about the prospects of this this offering, and are keen to begin extending it to more of our clients. With your help, we plan to make Frontline’s exemplary service even better.