Tag: Uk call centre

05/01/2010 the night we got snowed in at the Frontline contact centre It was a lovely Tuesday; blue skies and a refreshing mild breeze – that was until it started snowing... (this is the grass verge and road outside our office) The snow came down quicker and heavier than we’d...

Christmas is just around the corner now, Merry Christmas everybody! Here it is.... the final instalment! Tip 10 Let the caller hang up first! Nothing worse than ending a perfect call by hanging up on the customer!

Heavy snowfall has disrupted commuters nationwide, shut about 2,000 schools and caused traffic chaos in many parts of the UK. So what if your staff can’t get into work? Do you have a plan for when things go wrong? Disaster recovery is the process of restoring operations critical to the...

Tip 9 Tell the caller what you’ve done and what you’re going to do next. For example “Thank you for your call Mr. Jones. I will now pass the details onto our sales team who will be in touch by end of business today. If you don’t hear from anyone...

Tip 8 Go that extra mile. As the first point of contact for the company it is important that the call handler displays an ingenuity and enthusiasm that will make a positive and lasting impression on the caller. For example; a caller

We hired someone to handle SEO for our company. That person agreed to generate more traffic to our site, and build back links for us. The “expert” we hired went about generating traffic through spamming various blogs. One of these blogs was the hpHosts blog, at http://hphosts.blogspot.com. The admin of...