admin, Author at Frontline

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Why do first impressions matter so much?

Everyone knows about love at first sight. But sadly some businesses are blissfully unaware of the concept of an instant 'NO way'. Within seconds of meeting someone for the first time, or even hearing their voice on the phone, we evaluate that person. It goes way back to our most...

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4 ways to build rapport during a difficult call

Whether it's someone feeling vulnerable after hearing some hard news or an irate customer who is upset and frustrated, some calls can be difficult to deal with. Building rapport is a crucial way to ensure you give the customer a positive experience of the phone call and will make them...

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Boost your business with multilingual services

If your business is starting to grow and you want to increase your customer base, it is imperative that you are able to offer your customers an excellent service. One way to do this is by ensuring you are able to speak to them in their own language and by...

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Why professional customer care is so important

Building successful relationships is key to continued success, and every time a customer gets in touch with your business you have an opportunity to build on that relationship. Here are some of our top tips for making the most of your customer care. Professionalism For many of the services we...

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Why you want more customer support calls

Traditional thinking has been to make sure that you have as much information as possible available for your customers to find easily, without needing to speak to an actual member of staff. This has led to the creation of long FAQs or searchable knowledge bases to help customers find what...

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Benefits of outsourcing first line IT support

What are you best at? It is a question which many businesses could benefit from posing to themselves. As we know, time is money, so deciding how your workforce spends its time is one of the most important pieces of strategising you will do as a manager. Part of ensuring...

Author: admin