Author: admin

Any job that involves taking and making customer calls requires excellent customer service agents on the phones, but within a care industry such as support for funeral businesses, it is critical. Customer acquisition and retention rely on the contact the customer has directly with your team as this is the...

When a loved one dies, everything becomes emotional and challenging. That’s why it's important when providing a funeral call service that you say the right things. When you’re providing a service, it is imperative that you are both sympathetic and supportive. Unfortunately, saying the wrong thing could be seen as...

In order to be able to build strong relationships with your customers, you need to be able to communicate with them. If you want to build a global brand, you should be able to understand the needs of your clients, in order to deliver an exceptional service. These are some...

Funeral call handling When you're handling calls relating to funerals, being 'human' can go a very long way. It might seem obvious, especially when calls are sensitive in nature. However, sometimes the stress of the situation, the volume of calls taken and the need to get the call right means...

Automated messages and systems form part of the contact centre / customer experience in almost all organisations. Used intelligently, they help direct calls correctly and save time for both staff and customers. But a recent survey has found that some aspects of the process are failing more than others. These...

If your property management company or housing association is bogged down by the high level of calls you’re receiving, you may want to consider using a telephone answering service. Here are some great reasons why. Keeping your tenants satisfied When you have a lot of properties on your portfolio, meeting...