Author: admin

Sometimes empathy can go a long way when it comes to call handling, whether you've got a disgruntled customer on the end of the line or someone going through a difficult time. Compassion and empathy could be exactly what's required in the following three examples: 1. Customer service Sometimes things...

What do you do with your customers when your office closes for the holidays? Auto-responders for emails, good. What about the phone? Argue with staff over who's going to call by the office and return voicemails... If you're in IT, like many of our clients, you might be thinking to...

Most business owners recognise that delivering good customer service is important, but relatively few have a clear understanding of exactly how important it is. The reality is that the difference between delivering good and bad customer service can be the difference between a company succeeding or failing. Research from a...

Take Time For Yourself and Your Family It can be really easy to immerse yourself in work especially for someone who manages their own business, after all, we all know that customer support is important. Many people do not know when or how to switch off and find it difficult...