Coaching your employees at work

Your employees will always benefit from a little extra training while they’re at work. Remember, if you are going to offer extra training, it’s best to either offer it during the work day or have mandatory training sessions that are paid. This will keep you in your employees’ good books,...
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How a Telephone Answering Service can help your business to grow

Telephone communication is often a customer's first port of call when trying to contact a business. As such, it is essential that you make a great first impression through this. Telephone answering services provide this excellent first impression to customers, keeping them happy and effectively directing them to the right...
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Benefits of outsourcing your first line IT support

Companies of any size will discover that outsourcing first line IT support offers a number of advantages. Specialist contact centres offer efficient first line IT support services which can help cut costs and workload for IT departments and ensure problems are prioritised accurately and effectively. Some of the benefits of...
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Hidden costs of employing call centre staff

As a business you undoubtedly need people answering your telephones. Excellent and efficient call handling promotes customer loyalty, boosts sales and ensures that your business remains professional and contactable at all times. When you look at hiring call centre agents to manage your phone lines you probably consider their wage...
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4 ways to ensure customer satisfaction over the phone

When customers call your business it is always with a purpose. They could be calling with a question, with intent to make a purchase or to make a complaint. Whatever the reason, it is vital to ensure that the phone call provides complete customer satisfaction. It is the best way...
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