How to talk to a bereaved person

Most people feel very awkward when talking to someone who has recently been bereaved. This is a skill that good funeral call handling centre staff members possess and they will happily give you advice if you ask them. In the meantime, just what do you say to a grieving relative...
Read More

How outsourcing your IT support can save you money

Outsourcing IT support services is a great way to effectively distribute resources and streamline and reduce costs. Without the pressure of hiring, training, and developing staff in house, you will quickly see the benefit of your IT support being managed by an external provider. Each business is an expert in...
Read More

Benefits of an outsourced customer telephone answering service

There are many benefits of outsourcing your front-line customer telephone answering service to a specialist company. Whatever service your business offers your customers, if you need to speak to customers around the clock then outsourcing your telephone answering could be a key way to develop and improve your customer relations....
Read More