Blog Archives - Page 42 of 62

Seasonal Hiring

Your customers have expectations of your business. They expect to connect with a real person, first time, and get resolution to all their enquiries and issues. Queues and automated responses will frustrate them and reflect poorly on you. Achieving customer satisfaction year round is no easy task, especially for seasonal...

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Enjoy the Holidays this Year – We Will Handle the Calls

WE CAN HELP You work hard during the year, managing customer calls and expectations 24 hours a day. People call you all the time, and just when you seem to have everything sorted out, you receive another ring. Another question. Another request. Another issue. Customer calls can catch and distract...

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How to Create a Healthy Work and Life Balance

Take Time For Yourself and Your Family It can be really easy to immerse yourself in work especially for someone who manages their own business, after all, we all know that customer support is important. Many people do not know when or how to switch off and find it difficult...

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National Customer Service Week

As National Customer Service Week rolls round again, it's perhaps a good idea to take a look at why this is such an important part of your business strategy. It doesn't matter what type of business it is, whether traditional bricks and mortar or exclusively online – if you don't have...

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How to outsource your funeral calls – a step-by-step guide – Part Three

Engaging the workforce "Any change, even a change for the better, is always accompanied by drawbacks and discomforts." - Arnold Bennett "The price of doing the same old thing is far higher than the price of change." - Bill Clinton Change is difficult. Especially in an industry with a reputation for...

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How to outsource your funeral calls – a step-by-step guide – Part Two

The story of Central England Co-operative Funeralcare and Frontline - Part Two "Plans are of little importance, but planning is essential." - Winston Churchill Stage two - start planning The most powerful and essential stage of any on-boarding is managing the expectations of what is and isn't possible. Live call listening...

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