Blog Archives - Page 43 of 62

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How to outsource your funeral calls – a step-by-step guide

The story of Central England Co-operative Funeralcare and Frontline - Part One "The journey of a thousand miles must begin with a single step." - Lao Tzu Step 1 – Where does it start? It starts with an open mind and desire to provide an exceptional customer experience...

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Data Protection – Q&A

[caption id="attachment_1640" align="aligncenter" width="640"] (Photo: www.flickr.com/photos/rh2ox/ )[/caption] 1. How do 3rd party companies store customer’s data? And how do they ensure data is handled properly, such as the removal of names from the database? Any 3rd party company that stores customer data must register with the state and comply...

Blog News

Promotion for two true ‘Frontliners’

With nearly 30 years’ experience working at Frontline between them our announcement today should not come as a surprise: we are truly thrilled to announce the promotion of Nikki Blogg and Andrea Shotter. Together they will be leading the operating team to ensure that we nurture happy operators, happy customers...

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We’re all working too hard…

Employees in the UK work longer hours that any of our European counterparts. In fact, if a recent TUC report is to believed, it seems that we not even particularly good at taking holidays… or even lunch breaks! Is it any wonder then that generation Y are revolting against this...

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Bringing your brand to the UK? See our top 7 tips

image Source As one of the world’s leading financial and scientific centres, the UK is always a tempting prospect for a company looking to expand overseas. It’s the gateway to Europe, home to some of the finest business minds on Earth and always a shrewd investment. For all these reasons, it’s...

Blog News

Customer Service quotes to get you pumped!

Working as a Customer Services agent is a tough role. You’re often confronted with challenging situations, problems and issues – and you’ve got to listen, adapt your style, problem solve and resolve the issue whilst providing an exceptional customer experience. So, from time to time, it’s worth consoling yourself...

Category: Blog