call centre Archives - Page 17 of 18

A More Comprehensive and Multi-Channeled Service For Our Customers

Over the summer months Frontline have undergone massive changes in an effort to increase our diversity and performance. During the recent economic downturn, we thought it would be an ideal time to invest and improve the service we currently offer to our customers, along with the everyday working life of...

News

Frontline Telephone Answering Restructures Call Centre For PCI Compliance

When we at Frontline Telephone Answering take orders on behalf of our customers, data security has always been one of our top concerns. We have always trained our staff on all aspects of credit card security and with the growing problems with credit card fraud and identity theft, this...

Blog

How we go that extra mile with our new Customer Service Advisors (CSA)

To further enhance our services, we have some very important clients who require a specific amount of customer service from Frontline. Therefore Frontline have allocated these particular clients with their very own CSA (Customer Service Advisor). These Advisors are fully trained and knowledgeable in every aspect of these client’s...

News

How Do We Improve Our Staff? Training.

In a continuing effort to fulfill our staffs' potential, we are starting to provide NVQ qualifications for all our staff. We are lucky enough to have our own Training Department and the staff work hard to ensure that our Managers, Shift Leaders and Customer Service staff receive ongoing...

News

Staff Incentive Schemes

Here at Frontline we like to reward out staff for the great work they do. We offer a range of Incentive Schemes to not only thank our staff but also to help keep the quality of out services up to the standard we require. At present we have...

News

Frontline Receives Praise From Investors in People

Let’s celebrate! Frontline Telephone Answering Service is pleased to announce our recognition by Investors in People. Over 30,000 UK organisations are recognised as Investors in People and we are now proud to be one of them! The framework laid out by Investors in People is designed to help us improve the...

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