Author: admin

For clients and consumers, customer service is key when it comes to choosing who to do business with. Often, people are willing to pay a higher price for products and services if they receive good quality customer care. Instead of losing business due to poor or haphazard customer service, companies...

Any business taking in-bound calls must provide a professional and courteous service. When it comes to the care industry, however, it’s important that callers are met with a sympathetic voice. Funeral call handling, for example, generally involves speaking to people whilst they are going through an extremely difficult time in...

Charities do wonderful work for those who are deprived, vulnerable and in need of help and assistance. Charities are often thinly stretched on the number of resources that they can offer, as well as time. This is when many charities go down the outsourced customer service route. Below we share...

When a crisis occurs, those affected may contact the emergency services as quickly as possible. However, they may also need to contact a number of different businesses and organisations. Businesses and companies which are responsible for people’s welfare, for instance, must be able to provide an accessible service. Housing associations,...

When you're dealing with a difficult call, whether the customer is upset or irritate, it's crucial at all times to speak to them and communicate with empathy. Empathy by definition is 'the capacity to understand or feel what another person is experiencing, from that person's form of reference.' In other...