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Tip 3! Get a Smile in your voice – a smile is contagious. You can really tell when someone is smiling ask they speak. This is something that gets lost in large and anonymous call centres or organisations and something we insist on at Frontline Telephone Answering service. How do...

Tip 2! 2. If you require a lot of details from the caller manage their expectations, and tell them! There is nothing worse than being confronted by a call handler and a script. Worst of all is when they take you through what seems like a never ending string of...

“Good morning, Frontline telephone answering service. David speaking how may I assist you today?” A professional, bright and friendly first point of contact can be integral in developing customer relations and in winning new business. Getting this first, essential contact wrong could drive that all important sales lead to your...

With the ever increasing technology market growing more and more intelligent. blackberries, PDAs, sophisticated voicemail systems and iPhones equipped with internet access. It might appear such tools could mean the demise of telephone answering service. Although you may have tried to save money using computers to answer your phones as...

Lloyds Banking Group has announced the closure of its Sussex House contact centre in Brighton, with the loss of more than 500 jobs. In the current economic down turn job cuts and closures always seemed likely but with the news of almost 500 jobs cuts at the call centre in...