Category: Blog

Call handling is important for a brand so it's essential to consider how a customer feels after each of these experiences. Everything from, tone, to upselling and etiquette can be critical in representing your business values. What's in a word It’s incredible what effect language can have on our experience...

Social media for business The explosion of multiple social media platforms in the last decade or so has surpassed anything we could have conceived at the dawn of the internet. Initially these platforms were used as their name would indicate, to document social occasions. The evolution of social media in...

Of course, these have a place especially for a quick answer. The convenience of this when most of us of us are accessing the internet via our smart phones can’t be denied. Sometimes you will be presented with multiple choice answers as companies have worked out what customers usually want...

In a digital age where you can find out most information on websites, do we really need to employ people to answer a phone? The automated response I think these have their place there is no doubt especially when it comes to banking or simple tasks. Most of the time...

The short answer is yes. Although we dread our inboxes being full of mails, in business to promote sales we simply must have visibility of all our key performance indicators. Incoming calls are the lifeblood of any business and it’s important we understand where they come from and when. Because...

If your business relies on cold calling to find potential new customers, you’ll understand the pressures that your outbound call team will face on a daily basis. If the results haven’t been as good as you would expect, or you are struggling with the demands in-house, one approach could be...